Privacy Policy

Who are we?

www.suehorne.co.uk is operated by Sue Horne Foot Health Care – who is a ‘controller’ under the General Data Protection Regulation and the Data Protection Act 2018.

Whose data do we hold?

We may hold data about the following people:

• Employees
• Customers and clients
• Suppliers and service providers
• Advisers, consultants and other professional experts
• Complainants and enquirers

Whose data do we collect?

We will only collect information from you that is relevant to providing you with our services. In particular, we may collect the following information from you which is defined as ‘personal data’:

• Personal details
• Family, lifestyle and social circumstances

Special Categories

We may also collect information that is referred to as being in a ‘special category’. This could include:

• Physical or mental health details

Basis for processing

The basis on which we process your personal data is one or more of the following:

• It is necessary for us to provide you with our services
• It is necessary for us to comply with a legal or regulatory obligation
• It is in our legitimate interests to do so
• You have given us your consent (this can be withdrawn at any time by advising our data protection officer provided that the data is not being processed or retained to comply with a legal or regulatory obligation)

How will we use your data?

We may use your information for the following purposes:

• Provision of our services
• Promotion of our services
• Maintaining accounts and records

Who will we share your information with?

There are very strict rules about who we can share your information. These may include:

• Medical experts
• Insurers
• Health care professionals

How long will we keep your information for?

• We will normally keep your information throughout the period of time that we are providing our services to you and afterwards for a period of up to ten years. 

Security arrangements

• We shall ensure that all the information that you provide us with is kept secure using appropriate technical and organisational measures

What rights do you have?

You have the following rights under the GDPR:

• Right to be informed
• Right of access
• Right of rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Rights concerning automated decision – making and profiling

Some of these rights are however subject to an overriding obligation to comply with legal requirements and regulations.

Rights of access

• You have a right to see the information we hold about you
• To access this, you will need to provide a request in writing to our data protection officer, together with proof of identity
• We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex

Who can you complain to?

• If you are unhappy about how we are using your information or how we have responded to your request then initially you should write to us at our office address. 
• If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at www.ico.org.uk